We provide the easiest returns policy!
We understand that you might have changed your mind, and it's completely fine we accept that. Please reach out to us within 30 days of buying from us and we'll be happy to process your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please find below our returns & refund policy.
Several types of goods are exempt from being returned. Goods such as food items cannot be returned.
Change of mind returns
For change of mind returns or incorrect sizing of an item you have ordered, you must make a claim within 30 days of your purchase. This can be done by emailing us using our automated returns system. In order to obtain a refund from us, the item must be sent back to us the same way received. The item must be brand new and unopened. Please note we cannot provide refunds on backorders. Once the items are returned to us a full refund minus the original delivery fee / insurance is provided back to the same payment method, please note a restocking fee of 15% will apply, this fee is for us to receive the stock, assign the stock back within our system and have our staff put the item back away, this also covers a small part of the packaging / label costs. If you wish to make an exchange a new delivery fee would apply for us to send your goods out.
Faulty/damaged or incorrect products
If you have a faulty, damaged or incorrect product please take a photo and contact us straight away. We will require the photos taken to be emailed to us so we can look into the issue further, we will come back with the result for you. If the product is deemed faulty, damaged or incorrect not to worry we'll be happy to assist you with a store credit, refund or exchange. Depending on the issue it will be case by case. Either way, all extra costs will be paid by us. Please don't return the good until we have explained the process and what to do, as generally, we'll sort it out before.
Late/Return to sender
We provide delivery estimates however these time frames can exceed what has been provided to us and these delays are outside of our control. We cannot be held liable for carrier delays and it's best to order ahead of time. If for some reason the item is automatically returned to us you will be entitled to a full refund minus the original delivery fee / insurance is provided back to the same payment method, please note a restocking fee of 15% will apply, this fee is for us to receive the stock, assign the stock back within our system and have our staff put the item back away, this also covers a small part of the packaging / label costs, if you would like your items redelivered please note a new delivery fee will apply if it's found not to be at fault of ours.
However, we'll always be here to work with you & keep you the happiest we can.
Completing a return
Please complete your return here
Warranty
Items provided on our website have a 30 days warranty, any items which have longer warranty will have this clearly stated on each item.