Shipping policy

Shipping

Standard shipping is $13 & Express shipping is $19, some bulky items aren't allowed via express post.

Bulky items including bubble wraps, slushy mixed, sno cones, toppings, foams & more will have a surcharge due to their weight & size.

Same-day delivery is dependent based on distance, see below for more details.

We aim to have your order delivered within the timeframes noted on our website, however, this can depend on a number of factors. If your order is urgent please email us when you place your order to ensure it's shipped within a short time frame.

Delivery times are indicative only and we are not liable for shipments that do not arrive at the expected time.

Same day delivery

If you are located within 40 kms of our warehouse in St Marys you will have the option to have your order delivered the same day, simply choose "Same day delivery" in the checkout and your order will be delivered the same day. Place your order before 3pm for same-day delivery if inside 10kms radius to our website, if outside 10kms please place your order before 2pm for same day. Any urgent requests please contact us.

Order Amount	$50-99 (Tier 1)	$100-199 (Tier 2)	$200+ (Tier 3)
0-5kms	$20	$15	$10
5-10kms	$25	$20	$15
10-20kms	$30	$25	$20
20-30kms	$50	$45	$40
30-40kms	$60	$55	$50

  

We provide easy collection from our warehouse in St Marys.

For small & non bulkly items we provide easy access from within our parcel lockers, larger items including bubble wrap, foam etc we provide collection from our warehouse directly.

Once you item is ready for collection you will receive a collection notice.

Click & Collect Parcel Lockers
Free click & collect from our warehouse in St Marys directly from our own parcel lockers outside our warehouse, it's quick, easy & safe. Collection from 8am to 6pm daily. Please note outside of these hours the gate will automatically lock and we cannot open this remotely, it's set on a timer which we cannot control.

To access this service simply place your order online, choose "Click & Collect" and wait for the message for when your item will be ready to collect. If it's urgent please contact us to have the process sped up. It's free, easy, contactless & can be picked up when you are ready to do so.

How does Click & Collect work?
Step 1: Place your order online via our website and choose "Click & Collect"
Step 2: You will be sent a message for your locker number along with instructions & a pin code to access your items
Step 3: You can collect your items any time of the day or night.

Please note you must collect your item within 48 hours once the item has been placed into the locker, if you cannot please contact us to let us know.

Stock
We aim to keep the stock on our website as accurate as possible. However if for some reason the stock is unavailable at the time you place your order we will advise accordingly.