Q: What is your office hours?
A: 10:00am to 4:00pm Monday to Friday.
Q: Do your prices include GST?
A: Some products will have GST added on in the cart.
Q: What are the shipping options & costs?
A: We charge flat rate of $12 for standard, $18 for express shipping Australia wide & we also offer same day local delivery if you are located within range. Bulky items will incur a surcharge. Read more about our shipping options here
Q: When will I receive my order?
A: Standard shipping is from 3-10 working days, express shipping is 1-4 days, please note other delays might occur outside our control.
Q: Can we click & collect?
A: Yes, we offer pick up from our warehouse in St Marys NSW, you are able to select this in the checkout.
How does Click & Collect work?
Step 1: Place your order online via our website and choose "Click & Collect"
Step 2: You will be sent a message for your locker number along with instructions & a pin code to access your items
Step 3: You can collect your items any time of the day or night.
Please note you must collect your item within 7 days, if you cannot please contact us to let us know.
Q: Where are you located?
A: Our address is 3/15-17 Charles Street St Marys, NSW
Q: What payment methods do you accept?
A: We accept PayPal, Mastercard, Visa, AMEX, AfterPay & Bank deposit.
Q: Can we send samples?
A: Yes we have sample packs, please find them here https://fastdirectpackaging.com.au/products/sample-pack
Q: What is the return policy?
A: We have a 90 day no questions asked for any returns, the item must be unused & the buyer will pay return shipping for change of mind purchases. Shipping costs are not refunded, only the cost of the items.
Q: What do I do if I never received my order?
A: In the rare case this might happen, Please contact us straight away, we'll have it sorted for you ASAP.
Q: How do I contact your company if my question isn’t answered here?
A: Please submit a contact request on our website, get in touch with us via firstname.lastname@example.org or give us a call.