Our office is open from 10:00am to 4:00pm, Monday to Friday, excluding public holidays.

Some products will have GST added during checkout. The final price, including GST where applicable, will be displayed in your cart before you complete your purchase.

We offer the following delivery options:

• Standard shipping: Flat-rate shipping from $14.25 Australia-wide.
• Same-day local delivery: May be available if your address is within our local delivery area.
• Bulky items: An additional surcharge may apply to large, heavy or oversized products.

Any applicable shipping charges will be displayed at checkout.

Standard shipping generally takes approximately 2–10 working days.

Delivery timeframes are estimates only. Delays outside our reasonable control, including severe weather, public holidays and courier disruptions, may occasionally occur.

Yes. Free Click & Collect is available from our warehouse in St Marys, NSW. Simply select Click & Collect at checkout.

Click & Collect Instructions

1. Place your order: Order through our website and select “Click & Collect” during checkout.
2. Receive your collection details: Once your order is ready, you will receive a message containing your locker number, access instructions and unique PIN code.
3. Collect at your convenience: Retrieve your order from our secure parcel lockers at any time, day or night.

Our warehouse is located at:

We accept the following payment methods:

• PayPal
• Mastercard
• Visa
• American Express
• Afterpay
• Bank deposit
• Apple Pay
• Google Pay

Eligible change-of-mind returns must be requested within 7 days of receiving your order.

• Products must be unused, unopened and in their original packaging.
• Products must be in a clean and resaleable condition.
• Customers are responsible for return shipping costs for change-of-mind returns.
• Original shipping costs are non-refundable.
• A 15% restocking fee applies to approved change-of-mind returns.
• Food products cannot be returned for change of mind.

Please refer to our full Refund, Return and Cancellation Policy for additional conditions and instructions.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will investigate the delivery and assist you as quickly as possible.

Please contact us within 24 hours of delivery and provide:

• Your order number;
• Clear photographs of the affected products;
• Photographs of the parcel and packaging; and
• A brief description of the issue.

Please keep all packaging materials until your claim has been assessed.