Click & Collect Guide
Collecting your order from our St Marys warehouse is quick and convenient. Follow our step-by-step guide to locate the warehouse, access your assigned parcel locker and collect your order.
St Marys NSW
Please wait until your order is ready for collection before attending.
📍 Get Directions →Parcel Locker Collection
Collect eligible orders using your assigned locker and PIN.
After-Hours Access
Follow the side gate instructions when the main complex gate is closed.
St Marys, NSW
Convenient collection from our Western Sydney warehouse.
24/7 CCTV Security Monitoring
For security, our warehouse and parcel locker collection area are under 24/7 back-to-base CCTV recording and surveillance.
Finding Our Warehouse
Enter Unit 3, 15–17 Charles Street, St Marys NSW into your navigation system and follow the directions below.
Enter the Warehouse Complex
Enter the warehouse complex at 15–17 Charles Street, St Marys.
Proceed to Unit 3
Unit 3 is located on the right-hand side of the complex. Continue down the driveway towards our warehouse.
Park Near Our Warehouse
You may park in any available car space or directly in front of our unit's roller door while collecting your order.
Collecting From the Parcel Locker
Once your order has been placed in a parcel locker, you'll receive the information needed to access your assigned locker.
Before you arrive: Please ensure you have received your collection notification and assigned locker PIN. The PIN is required to open your parcel locker.
Locate Your Assigned Locker
Find the parcel lockers outside Unit 3 and locate the locker assigned to your order.
Enter Your PIN
Enter the assigned PIN code using the keypad on your parcel locker.
Turn the Dial & Open
After entering the correct PIN, turn the dial to unlock the locker and collect your order.
Close the Locker
Once you've collected your order, please make sure the locker door is closed securely.
After-Hours Collection Access
The main warehouse complex gate operates during the following hours. If the gate is closed, follow the side access instructions below.
The main complex gate may be closed. Please use the designated side gate and follow the instructions below. Ensure the gate is closed securely after entering and leaving.
Locate the Side Gate
Go to the side access gate shown in the image below.
Unlock the Gate
Reach through the gate and unlock the back latch as shown in the image.
Enter the Complex
Once the latch is unlocked, open the gate and proceed to Unit 3 and the parcel lockers.
Close the Gate Securely
After collecting your order, please ensure the side gate is closed securely behind you.
Need Help With Your Collection?
If you're having trouble finding our warehouse, accessing the complex or opening your parcel locker, please contact our team for assistance.