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Fast Direct Packaging - Privacy Policy

Last updated: 02/06/2025

Fast Direct Packaging Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, making a purchase, entering a competition, or interacting with us, you agree to this Privacy Policy.

1. Information we collect

We may collect the following types of personal information:

1.1 Personal details

• Name
• Phone number
• Email address
• Postal or delivery address

1.2 Order and transaction information

• Products purchased
• Payment details (processed securely via third party gateways; we do not store full card details)
• Billing information

1.3 Website and device information

• IP address
• Browser type
• Device type
• Pages visited
• Cookies and tracking data

1.4 Optional or voluntary information

• Product reviews
• Competition or giveaway entries
• Enquiries sent through our website
• Social media interactions

2. How we collect your information

We collect personal information when you:

• Make a purchase on our website
• Create an account
• Contact us by email, phone or social media
• Enter a giveaway, promotion or competition
• Subscribe to our mailing list
• Browse our website (via cookies and analytics tools)

We may also receive information from third party partners such as payment processors, courier services and marketing platforms.

3. How we use your information

We use your personal information to:

• Process and deliver your orders
• Send order updates, confirmations and shipping notifications
• Provide customer support
• Administer competitions, giveaways and promotions
• Improve our products, website and customer experience
• Send marketing emails or SMS (you may unsubscribe at any time)
• Detect and prevent fraud
• Comply with legal obligations

We will not sell your personal information to any third party.

4. Disclosure of your information

We may share your information with:

• Payment processors (for example Shopify Payments, PayPal or similar)
• Delivery and courier partners (for example Australia Post and couriers)
• Email and marketing platforms
• Website hosting and analytics providers
• Professional advisers such as accountants and legal advisers
• Government authorities if required by law

These third parties are only given access to the information needed to perform their services.

5. Cookies and tracking

Our website uses cookies and similar technologies to:

• Improve website functionality
• Offer personalised experiences
• Analyse website usage
• Support marketing campaigns and retargeting

You may disable cookies in your browser settings, but some website features may not function correctly.

6. Data storage and security

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration or disclosure

Your information is stored securely using encrypted systems, secure servers and controlled access where reasonably possible.

7. Marketing communications

When you make a purchase, enter a competition or subscribe, you may receive:

• Promotional offers
• Product updates
• Newsletters
• Giveaway and competition announcements

You may unsubscribe at any time using the link included in our emails or by contacting us directly.

8. Accessing and correcting your information

You may request:

• A copy of the personal information we hold about you
• Corrections to inaccurate or outdated information
• Deletion of your data where legally allowed

To make a request, contact us using the details set out below. We will respond within a reasonable time.

9. Children's privacy

Our products and services are not directed to children under the age of 13. We do not knowingly collect personal information from minors without appropriate consent.

10. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised date. We encourage you to review this page regularly to stay informed about how we handle your information.

11. Contact us

For privacy enquiries, corrections or complaints, please contact here

We will respond to privacy related requests as soon as reasonably possible.