1. Online Store Terms

You must use our website and products lawfully and in accordance with applicable Australian laws.

If you are under 18, you must have the permission of a parent or guardian to make purchases where required.

You must not introduce malicious software, interfere with website security or engage in fraudulent activity.

2. Orders & Acceptance

Placing an order constitutes an offer to purchase the selected products.

We may decline or cancel an order before acceptance where reasonably necessary, including where:

• A product is unavailable.
• A genuine pricing or listing error has occurred.
• Payment cannot be verified.
• We reasonably suspect fraudulent activity.
• Delivery cannot reasonably be arranged.

If we cancel an order that has been paid, we will provide an appropriate refund in accordance with applicable law.

3. Pricing, Payments & GST

Product prices are displayed in Australian dollars unless otherwise stated.

GST is applied where applicable and will be reflected in the final checkout total.

We may change product prices, promotions and availability without prior notice.

Price changes do not ordinarily affect orders already accepted, except where an applicable law or agreement permits otherwise.

Payment must be completed using an available checkout payment method unless another arrangement has been expressly agreed.

4. Products & Product Information

We aim to provide accurate descriptions, images, specifications and product information.

Minor differences in colour or appearance may occur due to screen settings, manufacturing tolerances or product variations.

Customers are responsible for reviewing product dimensions, materials, quantities and suitability before ordering.

Where products are intended for food contact or other specialised applications, customers should follow the relevant product specifications and instructions.

Nothing in this section limits applicable consumer guarantees.

5. Customer Accounts & Information

Customers must provide accurate contact, billing and delivery details.

You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorised access.

Incorrect delivery information may result in additional costs where permitted by law.

6. Shipping & Delivery

Shipping options, costs and estimated delivery timeframes are outlined in our Shipping Policy.

Delivery estimates may vary depending on location, courier capacity, stock availability and other circumstances.

We will meet our obligations under applicable consumer law in relation to delivery.

Read our Shipping Policy.

7. Returns, Refunds & Cancellations

Change-of-mind returns, cancellations, refunds and warranty requests are governed by our Return & Refund Policy.

Approved change-of-mind returns may be subject to a 15% restocking fee.

Eligible order cancellations may incur a cancellation fee, subject to applicable law and the circumstances of the cancellation.

Read our Return & Refund Policy.

8. Custom & Special Orders

Custom-manufactured, personalised or specially sourced products may have additional conditions.

These may include minimum order quantities, production lead times, artwork approval requirements and manufacturing tolerances.

Once production has commenced, a custom order may not be eligible for change-of-mind cancellation or return.

Any additional terms should be disclosed and agreed before the order is confirmed.

Statutory consumer rights remain applicable.

9. Third-Party Tools & Services

Our website may integrate services provided by third parties, including payment gateways, shipping providers and ecommerce applications.

Use of certain third-party services may be subject to their own terms and privacy policies.

Nothing in this section excludes liability that cannot lawfully be excluded.

10. External Websites & Links

Our website may contain links to third-party websites.

We do not control the content or policies of independent third-party websites.

Customers should review the relevant terms before using external services.

11. Customer Reviews & Submissions

Customers may submit reviews, suggestions, feedback or other content.

You must not submit content that is unlawful, misleading, defamatory, infringing or otherwise inappropriate.

By submitting content for publication, you grant us a non-exclusive licence to display and use that content for the purposes reasonably connected with the submission, subject to applicable law and our Privacy Policy.

We may moderate or remove content that breaches these terms.

12. Intellectual Property

Website content, branding, graphics, product descriptions and other materials may be protected by intellectual property laws.

You must not reproduce or commercially exploit protected website content without appropriate authorisation.

Third-party trademarks remain the property of their respective owners.

13. Personal Information

Personal information is handled in accordance with our Privacy Policy.

Read our Privacy Policy.

14. Errors & Omissions

We may correct genuine typographical errors, inaccurate product information, incorrect prices or other website mistakes.

Where an error affects an order, we will contact the customer where appropriate and provide any remedy required by law.

15. Prohibited Website Uses

You must not use our website to:

• Engage in unlawful or fraudulent activity.
• Transmit viruses or malicious code.
• Interfere with website functionality or security.
• Infringe intellectual property rights.
• Collect personal information unlawfully.
• Send spam or misleading communications.
• Harass, threaten or abuse others.
• Attempt unauthorised access to systems or accounts.

We may restrict access where reasonably necessary to protect our business, customers or systems.

16. Warranties & Limitation of Liability

We aim to provide a reliable website and accurate information, but website availability cannot be guaranteed at all times.

To the extent permitted by law, we exclude liability for losses arising from interruptions, unauthorised use or matters outside our reasonable control.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory right or liability that cannot lawfully be excluded.

17. Indemnification

To the extent permitted by law, you agree to indemnify Fast Direct Packaging against reasonable losses arising directly from your unlawful conduct or material breach of these terms.

This provision does not apply to losses caused by our own negligence, unlawful conduct or breach of applicable obligations.

18. Suspension & Termination

We may suspend or restrict access to website services where reasonably necessary, including for security, fraud prevention or material breaches of these terms.

Termination does not affect rights or obligations that have already arisen.

19. General Provisions

These Terms of Service, together with applicable policies and any expressly agreed order-specific terms, govern your use of our website.

If a provision is found unenforceable, the remaining provisions will continue to operate where legally possible.

A failure to enforce a provision does not necessarily constitute a waiver of that provision.

20. Governing Law

These terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth legislation.

Nothing in these terms limits any mandatory legal protections that apply to a customer.

21. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be published on our website.

Changes will not retrospectively remove contractual or statutory rights that have already arisen.