1. Information We Collect

Depending on how you interact with our business, we may collect the following information.

Personal & Contact Details

• Full name.
• Email address.
• Telephone number.
• Billing and delivery addresses.
• Business or company information.

Orders & Transactions

• Products purchased.
• Order history and transaction details.
• Payment status and billing information.
• Delivery and tracking information.

Payment card information is generally processed by secure third-party payment providers. We do not ordinarily receive or store complete payment card numbers.

Website & Device Information

• IP addresses.
• Browser and device information.
• Website usage and browsing activity.
• Cookies and similar tracking identifiers.

Voluntary Information

• Customer enquiries.
• Product reviews and feedback.
• Competition and giveaway entries.
• Marketing preferences.
• Social media interactions.

2. How We Collect Information

We collect information when you:

• Purchase products through our website.
• Create or use a customer account.
• Contact our customer service team.
• Subscribe to marketing communications.
• Enter a competition or promotion.
• Submit a review or enquiry.
• Browse or interact with our website.

We may also receive information from service providers involved in processing payments, delivering orders, providing analytics or supporting customer communications.

3. How We Use Your Information

We may use personal information to:

• Process and fulfil orders.
• Arrange shipping and delivery.
• Provide order confirmations and tracking updates.
• Respond to enquiries and customer support requests.
• Manage refunds, returns and disputes.
• Administer competitions and promotions.
• Improve our website, products and services.
• Send marketing communications where permitted by law.
• Detect fraud and protect website security.
• Meet legal, accounting and regulatory obligations.

4. Disclosure of Personal Information

We may disclose information to service providers where reasonably necessary for business operations.

These may include:

• Ecommerce and website hosting providers, including Shopify.
• Payment processing providers.
• Courier and freight companies.
• Email and SMS marketing platforms.
• Analytics and advertising providers.
• Customer service and business software providers.
• Professional advisers, including accountants and lawyers.
• Government authorities where required or authorised by law.

We do not sell customer contact lists to third parties for their independent direct marketing.

Some advertising and analytics arrangements may involve sharing identifiers or activity data with third-party platforms, as explained in this policy.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels and similar technologies to:

• Operate essential website functions.
• Remember shopping cart contents and preferences.
• Analyse website performance.
• Understand customer browsing behaviour.
• Measure advertising effectiveness.
• Support personalised advertising and remarketing.

These technologies may be provided by Shopify, analytics services and advertising platforms.

You can manage cookies through your browser and any privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

6. Data Storage & Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include:

• Access controls and account permissions.
• Secure ecommerce and payment systems.
• Encryption where appropriate.
• Staff access restrictions.
• Security monitoring and software updates.

No electronic storage or transmission method can be guaranteed completely secure.

7. Marketing Communications

Where permitted by applicable law, we may send promotional emails, SMS messages, product updates, special offers and newsletters.

We manage commercial electronic messages in accordance with applicable requirements, including the Spam Act 2003 (Cth).

You can unsubscribe from promotional emails using the unsubscribe link provided in those messages.

You may also contact us to request changes to your marketing preferences.

Transactional communications relating to orders and customer service may continue where necessary.

8. Accessing & Correcting Your Information

You may contact us to request access to personal information we hold about you or to request corrections.

You may also request deletion of information, subject to legal, regulatory and operational retention requirements.

We may need to verify your identity before processing certain requests.

We will respond within a reasonable period and explain any lawful reason for refusing a request.

9. Overseas Storage & Disclosure

Some service providers used by Fast Direct Packaging may store or process information outside Australia.

This may include ecommerce hosting, cloud services, payment processing, marketing and analytics platforms.

Where Australian privacy law applies, we will take reasonable steps to meet applicable requirements relating to overseas disclosure.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy.

This may include retaining records for accounting, taxation, fraud prevention, customer support and legal compliance.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate and legally permitted.

11. Children's Privacy

Our website and products are not specifically directed towards children under 13.

We do not knowingly seek to collect personal information from young children without appropriate authorisation.

If you believe a child has provided personal information inappropriately, please contact us.

12. Privacy Enquiries & Complaints

If you have concerns about how we have handled your personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to raise the matter with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this policy to reflect changes to our business operations, technology or legal obligations.

The latest version will be published on our website with an updated date.